Shipping policy

 

Shipping Policy 

Order Processing

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or public holidays.

Production Time

• Most products are custom-made or prepared for dispatch.

 

• Production time typically takes 3–10 business days before your order is shipped.

Shipping Locations

• We ship internationally and deliver to most countries worldwide.

Estimated Delivery Time

• Express Shipping: 7–14 business days (may be extended due to international transport of batteries, classified as hazardous items).

• Standard Shipping: 3–5 weeks (may be extended due to international transport of batteries, classified as hazardous items).

• Delivery times may vary depending on destination, customs clearance, and local postal services.

Shipping Costs

• Shipping costs are calculated at checkout and may vary depending on location and order size.

Customs, Duties & Taxes

• Customers are responsible for any customs duties, taxes, or additional fees charged by their country.

• Redline Ebikes is not responsible for these costs.

Tracking Information

• Tracking information will be provided once your order has shipped, where available.

• Some shipping methods or destinations may not include full tracking updates.

Delays

• We are not responsible for delays caused by customs, carriers, or other circumstances beyond our control.

Lost or Stolen Packages

• Redline Ebikes is not responsible for lost or stolen packages once marked as delivered.

• For assistance, please contact your local carrier.